FAQS & Helps

Generally, you will need: a valid passport, completed visa application form, passport-sized photo, and travel itinerary or flight booking. Specific requirements vary by nationality; always refer to the official website.

Processing times vary depending on your nationality and visa type. We recommend applying at least 1–2 months in advance and checking official websites for current timelines.

  • Japan: 110 (police), 119 (fire & ambulance)

  • China: 110 (police), 120 (ambulance), 119 (fire)

  • Three Bears Travel support: You can always contact your guide or our customer service team (support@threebearstravel.com.au) anytime for help in an emergency.

Most travelers require a visa or electronic travel authorization to enter Japan or China. Please check the official government websites for the most up-to-date information:

  • Japan: Apple Pay and Google Pay are gradually accepted in large stores and public transport, but cash is still essential in rural areas.
  • China: Alipay and WeChat Pay dominate daily transactions, from taxis to street food. Some international cards can now be linked to these apps, but check compatibility before your trip.

Meal arrangements vary depending on the specific tour. Each itinerary page clearly outlines which meals are included so you can plan with confidence.

Some tours may provide selected meals at local restaurants, while others offer more flexibility for you to explore food options on your own. For custom tours, meal inclusions can be tailored to your preferences.

Please refer to the day-by-day itinerary on each tour page for the exact meal details.

B = Breakfast, L = Lunch, = Dinner.

Yes. Minors may require parental or guardian consent and additional documentation. Check the official visa guidelines for your nationality.

Your final documents — including your detailed itinerary, hotel list, transport tickets and pre-departure guide — will be sent 2–3 weeks before departure.