China Xi'an Tours

• Japan: 110 (police), 119 (fire & ambulance)

• China: 110 (police), 120 (ambulance), 119 (fire)

• Three Bears Travel support: You can always contact your guide or our customer service team (support@threebearstravel.com.au) anytime for help in an emergency.

All travellers are limited to bring one suitcase (up to 20kg) and one piece of hand luggage (up to 5kg).
Please refer to the relevant tour page for further details and airline-specific rules.

For group tours, your spot is confirmed once we receive your deposit.
For private tours, short stays, extensions or additional nights, confirmation typically takes 3–10 days depending on the destination and local holidays.
After confirmation, we will send an updated invoice showing your deposit. Please ensure your name matches your passport exactly. Forms can also be accessed on our website.

• Japan: Tap water is generally safe to drink nationwide.

• China: Tap water is not recommended. Use bottled or filtered water.

Yes. Minors may require parental or guardian consent and additional documentation. Check the official visa guidelines for your nationality.

• Japan: Generally very safe. Standard precautions like keeping belongings secure, using well-lit streets, and following local laws are sufficient.

• China: Urban areas are mostly safe, but exercise caution in crowded tourist spots. Avoid displaying large amounts of cash and use official taxis or ride-hailing apps.

• Three Bears Travel support: Your guide can advise on local safety tips, accompany you in unfamiliar areas, and help with emergency contacts.

Before joining any of our tours, we encourage travellers to review the itinerary details and assess whether the daily activities suit their personal comfort and fitness level. Each tour page includes information on walking distances, pacing and any physically demanding elements to help you decide.

If you have special requirements, mobility considerations, or prefer a more flexible travel pace, we recommend exploring our Custom Tours. You’re also welcome to speak with our customer service team before booking—our team can suggest the most suitable tour options and help tailor an itinerary that fits your needs.

• Japan: Airports, banks, and post offices are the safest places. Avoid unofficial money changers.
• China: Use banks, official hotel exchanges, or airport counters. Avoid street exchangers to prevent scams.